Use case
An AI chatbot for travel agencies
Last updated by Venu Gopal Reddy Muvva, Founder, Surge Software Solutions
Who this is for
This is for travel agencies and travel desks. You answer the same questions about packages, dates, inclusions and documents all day. Enquiries come in late at night and on weekends. A person still needs to make the final booking and quote custom trips. You want the basic questions answered, every enquiry saved, and the serious ones sent to your team quickly.
How to do it in CustomerReplies
- Sign in and add your website. Sign in at /sign-in with an email code. In onboarding, type your agency's website address.
- Upload packages and checklists. On the Sources page, upload package PDFs, itineraries and document checklists.
- Test in the Playground. Ask 'what does the 5-night package include?'. Correct any wrong answer once.
- Turn on lead capture. Under Actions, turn on lead capture so the agent saves the traveller's name, phone and trip details.
- Go live. Paste the script tag from the Widget page, and connect WhatsApp on the Channels page with your own Meta app token.
- Set hand-off. On the Hand-off page, send booking and custom-quote requests to your team, with Telegram or email alerts.
Bookings stay with your team
The agent answers standard questions about prices and inclusions from your documents. When someone wants to book or needs a custom quote, set a hand-off rule so a person takes over.
Your team gets an alert and sees the full chat in the Inbox, so the traveller doesn't repeat themselves.
Visa and document questions
Visa rules change. The agent only knows what is in your sources, so keep your checklists current. If they are on your website, the agent can re-read the site daily or weekly.
Each answer links to the page or file it used. It is a good idea to add a line telling travellers to check the official visa site before they travel.
What you pay
The first 3 months are free. After that you pay only for what you use, at our cost — no markup. Monthly plans are coming soon.
When CustomerReplies is not the right tool
CustomerReplies is not the right tool if you need a booking engine that holds seats, takes payments for trips and manages inventory. It is a support agent, not a reservation system. It is also not right if your travellers need replies in languages other than English. Phone calls are in Beta and need a paid add-on that is not available yet, so it can't take calls today.
Questions
Does it work on WhatsApp?
Yes. You connect your own WhatsApp Business number with your Meta app token. Free-text replies follow Meta's 24-hour rule.
Can it give custom quotes?
No. It quotes only what is in your documents. For custom trips, it hands the chat to your team.
Can I see every enquiry?
Yes. Leads are saved in CustomerReplies and you can export them as a CSV file.
How much does it cost?
The first 3 months are free. After that you pay only for what you use, at our cost — no markup. Monthly plans are coming soon.