Hand-off and inbox

When the AI hands over
- The customer asks for a person, or presses Talk to a person.
- It couldn't answer a set number of questions in a chat (2 by default).
- The customer uses one of your keywords (for example refund, complaint).
- The customer sounds upset.
- The AI judges that only a person can help.

Outside your office hours the customer sees your offline message and can leave contact details.

Inbox
All channels in one list. Take over stops the AI in that chat; Hand back to AI resumes it; Close ends it and, on the widget, asks for a rating. Replies go out on the channel the customer used.

Alerts
Telegram (reply right from Telegram) and email to the address you set, or to owners and admins.