Docs
Help and documentation
Getting started
Create your agent, add knowledge, test it and go live in about five minutes.
Knowledge sources
Websites, files, text, Q&A, Notion, Google Drive, YouTube, Zendesk, Freshdesk, Confluence and past tickets, plus automatic re-sync.
Website widget
Embed the chat on your site, customise it, and restrict where it runs.
Connect your WhatsApp Business number through Meta's Cloud API.
Telegram
Answer customers on your own Telegram bot, and get team alerts in Telegram.
Instagram and Messenger
Answer direct messages to your Facebook Page and Instagram account.
Slack
Answer questions in Slack channels and direct messages.
Answer support emails automatically.
Actions
Let the agent look up orders, payments and bookings, or call your API.
Hand-off and inbox
When and how chats move from the AI to your team.
Analytics and answer gaps
What the numbers mean and how to close gaps.
Pricing and billing
Free during launch; third-party costs at cost; the at-cost balance.
REST API
Chat with your agents and read conversations from your own code.
Webhooks
Get events in Zapier, Make, n8n or your CRM.
Phone calls and voice notes
Answer calls on Twilio or Exotel, and voice notes on WhatsApp and Telegram.
Procedures
Step-by-step playbooks the agent follows exactly: refunds, address changes, claims.
Team, routing and helpdesk
Response targets, routing rules, round-robin, saved replies, helpdesk tickets and the mobile inbox.
Campaigns
Opt-in broadcasts, abandoned-cart reminders and order updates.
Identity verification, single sign-on and white-label
Recognise signed-in customers, sign your team in with your identity provider, and use your own brand.
Security and data
How your data is handled.