Shipping and delivery policy

Nothing is shipped

CustomerReplies is a digital service operated by Surge Software Solutions Private Limited. We do not ship physical goods, and there are no shipping charges.

How the service is delivered

You use CustomerReplies online, in your account at customerreplies.com. Your agent answers on the channels you connect.

Top-ups open when payments are switched on; until then there is nothing to pay.

Where we deliver

The service is delivered online to customers in India and abroad. You need only a web browser and an internet connection.

Contact

If a payment succeeded but the balance is not in your account, write to [email protected] or call +91 91600 57000 with the payment ID. See the refund policy (/refunds) for refunds.