Security and data
How your data is handled.
- Your documents and conversations are used only to answer your customers. We don't train AI models on them.
- Channel tokens and action keys are encrypted at rest (AES-256-GCM) and never shown again after saving.
- Every workspace's data is separated by workspace in the database; roles control who can change what; configuration changes are written to an activity log.
- Answers are generated by Qwen on Surge's own servers in Bengaluru, with Claude (Anthropic) as an optional fallback. Anthropic doesn't train on API data.
- Webhooks from WhatsApp, Instagram, Messenger, Slack, Telegram, Razorpay and Stripe are signature-checked.
- You can export conversations and leads as CSV and delete an agent or your whole workspace anytime.
- Privacy and grievance contact: Venu Gopal Reddy Muvva, Director, Surge Software Solutions Private Limited.