FAQ
Questions people ask before they start
Last updated by Venu Gopal Reddy Muvva, Founder, Surge Software Solutions
Is it really free?
Yes, during launch. Every feature is included. You pay only third-party costs you choose to incur (the Claude add-on, speech), at cost, and Meta bills WhatsApp to your own account.
Do I need a credit card?
No.
How long does setup take?
Usually a few minutes: sign in with your email, enter your website, test in the playground, paste one script tag.
Do I need a developer?
Not for the website: paste one line of script or install the WordPress plugin. WhatsApp needs your own Meta developer app and token today. Developers get a REST API and webhooks.
Which languages does it answer in? Does it speak Hindi?
English only. It understands questions in Hindi and other languages but replies in English today; answers in other languages are not available yet.
Does it make things up?
In strict mode it answers only from your sources, shows citations, removes links that aren't in your sources, and lowers its confidence when a price, phone number or email isn't in your sources.
Can a person take over?
Yes. Your team gets an alert on Telegram or email and replies from the shared inbox or from Telegram. The AI stays quiet until the chat is handed back.
Does it work with Shopify?
Yes, with one script tag in your theme. With a read-only Shopify Admin API token it tells customers their order status after checking their email or phone. A Shopify App Store app is not available yet.
Does it work with WordPress?
Yes: install the plugin from Widget & embed and paste your agent id.
Does it work on WhatsApp?
Yes: you connect your own WhatsApp Business number with your Meta app token (WhatsApp Cloud API). You need a Meta developer app; the Channels page walks you through it. Self-serve WhatsApp sign-up (one click, no developer app) is not available yet.
Can it check orders, payments or bookings?
Yes: Shopify and WooCommerce orders, Razorpay payments and refunds, Stripe invoices, Calendly and Cal.com bookings, and your own API. Courier tracking with Shiprocket and Delhivery is in Beta.
What happens at 40,000 replies in a month?
The agent stops answering with AI for the rest of the month, shows its fallback message and hands chats to your team. We email you at 80% and 100% first.
Can I import from Chatbase?
Yes. The switch wizard brings over your website, instructions and a Q&A CSV.
Do you have customers or case studies?
We launched recently and don't publish customer names or results.
Who makes it?
Surge Software Solutions Private Limited, Bengaluru, India.
Still unsure? Ask the chat in the corner: it's CustomerReplies itself, answering from these same pages.
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