AI customer support chatbot for your website and WhatsApp
CustomerReplies is an AI customer support agent for small businesses. You train it on your own website, documents and Q&A in about five minutes; it answers customers on your website, WhatsApp and other channels with links to the pages it used, and hands the chat to your team when it can't help. The first 3 months are free, and after that you pay only for what you use, at our cost.
No card needed. After 3 months, pay only for what you use.
The chat bubble in the corner is CustomerReplies itself — the live demo. Ask it anything about the product.
Try it on your website now
We read up to 15 pages of your site and you can chat with it here. No sign-up.
See it work in about a minute
Read the transcript
Most small businesses answer the same customer questions all day, on their website and on WhatsApp.
With CustomerReplies, you sign up free with your email, then type your company name and your website address.
It reads your website. You can also add files, text, questions and answers, Notion pages or Google Docs.
Test it in the playground. Every answer shows the page it came from, and if an answer is wrong, you fix it once.
To go live, paste one line of code on your site, or use the WordPress plugin. You can connect WhatsApp, Telegram, Instagram and email too.
When it can't help, or a customer asks for a person, it hands the chat to your team with an alert on Telegram or email.
Your team replies from one inbox, and the analytics show the questions it couldn't answer, with a draft answer to approve.
The chat bubble on our own website is CustomerReplies itself, so you can try the live demo right now.
Free for your first 3 months. Then you pay only for what you use. Start at customerreplies.com.
Who it's for
Online shops
“Half my day goes on replying 'where is my order' on WhatsApp.”
It answers delivery, return and size questions from your own pages, and checks order status in Shopify or WooCommerce.
Service businesses
“People message at 11 pm and book with whoever replies first.”
Clinics, coaching centres, agencies and travel desks get an answer out at any hour, and the enquiry lands in your inbox.
Support teams
“Chatbots make things up, and our customers end up angrier.”
It answers only from your content, shows its sources, and hands real problems to a person with the full chat.
How it works
1
Add your knowledge
Type your website address, or upload PDFs, Word files, text or Q&A. It reads them, usually in a couple of minutes.
2
Test it and fix answers
Ask it what your customers ask in the playground. Each answer shows the page it came from. Fix a wrong answer once and it uses your words next time.
3
Go live
Paste one line of code (a script tag) on your site, or use the WordPress plugin, and connect WhatsApp or Telegram. Chats appear in your inbox.
What you get
Learns your business
Your website, PDF and Word files, text, Q&A, Notion pages and Google Docs. Websites are re-read daily or weekly.
Answers everywhere
Website widget, WhatsApp, Telegram, Instagram, Messenger, Slack and email, from one agent, using your own accounts.
Doesn't make things up
Answers come with links to your pages. Links that aren't in your sources are removed, and unsupported prices are flagged.
Hands over to people
When it can't help or the customer asks for a person, your team gets a Telegram or email alert and replies from the inbox.
Takes real actions
Order status in Shopify or WooCommerce, payment status in Razorpay or Stripe, bookings in Calendly or Cal.com.
Fix once, right forever
Saved answers, test questions you can re-run, and step-by-step procedures for things like refund requests.
Shows what's missing
The answer-gap report groups the questions it couldn't answer and drafts an answer for you to approve.
Phone calls and voice notes Beta
Built and tested, but they need the paid speech add-on, which is coming later. Voice in the website widget works today.
Free for your first 3 months. Then pay only for what you use, at our cost — no markup. Monthly plans coming soon.
See exactly what things costCustomerReplies compared with Chatbase
Chatbase's prices from its pricing page, checked 24 Oct 2026.
| CustomerReplies | Chatbase | |
|---|---|---|
| Price | Free for 3 months, then at cost | $40/month (Hobby, 700 message credits, 1 agent) |
| Free plan | Every feature free for your first 3 months (fair-use reply limit) | No free plan; 7-day trial |
| When credits run out | Keeps answering on our own model up to the fair-use limit; after 3 months each reply is debited at cost | The agent stops answering unless auto-recharge ($40 per 1,000 credits) is on |
| Agents | Up to 20 agents | 1 agent on every self-serve plan; extra agents $25/month each |
| Human inbox | Included; team alerts on Telegram and phone push | Helpdesk inbox from the Basic plan ($150/month) |
| Telegram | Included (your own bot) | Only through third-party middleware |
Questions
Is it really free?
Yes, for your first 3 months (90 days from sign-up). Every feature is included and there's no card. There's a fair-use limit of 40,000 AI replies a month per workspace.
What happens after 3 months?
You pay only for what you use, at our cost, with no markup. Today that is each AI reply on our own model, ₹0.02 per reply (est.), from a balance you top up. Saved answers and your team's replies are free. Monthly plans are coming soon.
Do I need a card?
No. You sign up with your email (or Google). You add money to your balance only after the free period, if you keep using AI replies.
Is my data safe?
Your documents and chats are used only to answer your customers. We don't train AI models on your data. Channel tokens and keys are stored encrypted, and you can turn on redaction of emails and phone numbers in stored chats.
Who is behind CustomerReplies?
CustomerReplies is made by Surge Software Solutions Private Limited in Bengaluru. The founder is Venu Gopal Reddy Muvva.
Can I talk to a person?
Yes. Ask the chat on this site; if it can't answer, leave your email and the founder replies, usually within 10 hours. You can also write to [email protected].
How is this different from Chatbase?
It does the same core job (train on your site, widget, actions, inbox), adds Telegram, WhatsApp with no message markup and Razorpay, and costs nothing for 3 months, then only our cost per reply instead of a monthly plan.
Which languages does it answer in?
English. It understands questions in Hindi, Tamil and other languages, but answers in English. Answers in other languages are not available yet.
Do I need a developer?
Not for the website: paste one line of code or use the WordPress plugin. WhatsApp needs your own Meta app token today; one-click WhatsApp sign-up is coming.
What about paid add-ons?
Free for now; paid add-ons (Claude answers, speech for voice notes and calls) are coming later. Everything else works without them.
Put an AI agent on your site today
No card. Your first 3 months are free.
Start free — 3 months on usQuestions? Ask our assistant (bottom right) — it answers 24/7.
- Live in about 5 minutes
- Answers only from your own content, with links
- Hands chats to your team when it should