Features
Everything a support agent needs, nothing you'll pay extra for
Knowledge
Website crawl
Whole site or chosen paths, sitemap discovery, robots.txt respected, up to 50,000 pages on Scale.
Files
PDF, Word (.docx), TXT, Markdown, HTML and CSV, up to 8 MB each.
Text and Q&A
Paste policies or write question-and-answer pairs; import Q&A from CSV.
Notion and Google Docs
Public Notion pages, and Google Docs, Sheets and Slides shared by link.
Automatic re-sync
Daily or weekly, so answers stay current.
Private Notion and Google Drive Beta
Every page shared with your Notion integration; Docs, Sheets, Slides, PDFs and Word files in a Drive folder (read-only sign-in).
YouTube Beta
Learns from video captions, English first.
Zendesk, Freshdesk and Confluence Beta
Published help-centre articles and Confluence spaces, kept in sync.
Past tickets Beta
Solved Zendesk or Freshdesk tickets become Q&A, with emails, phone, card and ID numbers removed first.
Answers you can trust
Citations
Each answer shows the pages it came from.
Link guard
Only links found in your sources can appear in answers.
Fact guard
Prices, phone numbers and emails not in your sources lower the answer's confidence and land in the gap report.
Strict or balanced mode
Answer only from your knowledge, or allow general knowledge for small talk.
Saved answers
Revise any answer once; the agent uses your wording from then on.
Test suite
Questions with must-have facts, re-run after every change.
Procedures
Step-by-step playbooks for refunds, address changes and claims: the agent asks, checks, calls your actions and hands over exactly as you designed.
A/B tests of instructions
Split new chats between two instruction sets and keep the one that hands off less.
Photos
Customers attach a photo of a damaged product or an error screen; the agent reads it.
Identity verification
Signed-in customers are recognised with a signed user hash, so order lookups don't ask for their email again.
Channels
Website widget
One script tag. Your colours, avatar, starter questions, auto-open, domain allow-list, light and dark.
Share link and iframe
A full-page chat for WhatsApp bios, emails and QR codes.
Meta's Cloud API on your own number, with no message markup.
Telegram
Your own bot, connected in one step.
Instagram and Messenger
Direct messages to your Page and Instagram account.
Slack
Answers mentions in channels and direct messages, in threads.
Answers emails sent to your support address through an inbound webhook.
Voice in the widget
Speak questions and hear answers in supported browsers.
Phone calls Beta
Answers calls on Twilio or Exotel numbers in English, and transfers to your team.
Voice notes Beta
WhatsApp and Telegram voice notes are transcribed and answered in English, optionally with a voice reply.
WordPress plugin
Install, paste your agent id, done. Signed-in WordPress users are recognised.
Actions
Shopify and WooCommerce
Order status, items, shipping and tracking, after checking the customer's email or phone.
Razorpay
Payment, order and refund status.
Stripe
Recent invoices and subscription status by email.
Bookings
Calendly or Cal.com links, with open slots from Cal.com.
Lead capture
Saves name, email and phone when customers share them.
Custom API
Call your own HTTPS API with values the agent collects.
Shiprocket and Delhivery Beta
Live courier tracking by AWB or order id.
Razorpay payment links Beta
Turn a COD order into prepaid with a payment link in the chat, never above the limit you set.
MCP tools Beta
Call a tool on any remote MCP server.
Your team
Shared inbox
Every channel in one place: take over, reply, hand back to AI, close.
Hand-off rules
When asked, after unanswered questions, on keywords or when the customer is upset; office hours and offline messages.
Telegram alerts with reply
Answer customers straight from Telegram by replying to the alert.
Roles
Owner, admin, support agent and viewer.
Several workspaces
Agencies and multi-brand businesses switch between workspaces.
Response targets, routing and saved replies
Countdown to your first-reply target, routing rules by keyword, channel and language, round-robin assignment, and one-click saved replies.
Helpdesk tickets Beta
Each hand-off can open a ticket with the transcript in Zendesk, Freshdesk, HubSpot or Intercom.
Mobile inbox
Install the inbox on your phone's home screen and get a push notification when a customer needs you.
Single sign-on and white-label Beta
OIDC single sign-on (Okta, Entra ID, Google Workspace) and your own brand and domain on the Scale plan.
Insight
Analytics
Conversations, channels, languages, topics, sentiment, ratings and answer speed.
Honest resolution rate
Only chats that were truly resolved count; hand-offs and unanswered chats never do.
Answer gaps
Grouped unanswered questions with a drafted answer to approve.
Leads and exports
Leads table and CSV exports of leads and conversations.
API and webhooks
REST API and signed webhooks for leads, hand-offs, closed chats and ratings.
Return on investment
Chats resolved by the AI, team hours saved and cost per resolution, from your own inputs.
Weekly digest
A Monday email with the week's numbers and the questions to answer next.
Campaigns Beta
Opt-in broadcasts, abandoned-cart reminders and order updates on WhatsApp, Telegram and email; STOP always works.
Privacy controls
Optionally remove emails, phone, card, Aadhaar and PAN numbers from stored messages.