CustomerReplies

WhatsApp

An AI agent for WhatsApp that answers from your own website

Connect your WhatsApp Business number through Meta's Cloud API. The agent answers in seconds from your site and documents, and a person takes over when it should.

How it works

Train the agent on your website, PDFs and Q&A. Connect your number under Channels → WhatsApp. Customers message you as usual; answers cite your pages, and chats that need a person go to the shared inbox.

What you pay

The agent is free during launch. Meta bills WhatsApp conversations to your own account at its own rates; we add nothing on top.

The 24-hour rule

WhatsApp allows free-form replies only within 24 hours of the customer's last message. The inbox shows when that window has closed and lets your team send an approved template instead.

Voice notes

Voice notes are transcribed and answered like typed messages (Beta).

Questions

Do I need the WhatsApp Business API?

Yes: the agent uses Meta's WhatsApp Cloud API with your own number. The Channels page walks you through the Meta setup.

Can my team still reply?

Yes. Take over any chat from the inbox or from Telegram; the agent stays quiet until you hand it back.

Start freeFree during launch; you pay only third-party costs, at cost.