CustomerReplies

Accuracy

Answers with links it can't make up

AI models sometimes invent plausible URLs on your own domain. We check every answer before it's shown.

Link guard

A link stays in an answer only if it appears in the agent's sources (or is your home page). Anything else is removed and the answer's confidence drops.

Fact guard

Prices, phone numbers and emails in an answer must appear in the passages it cites or in what the customer said. If not, the answer is marked low confidence and lands in your answer-gap report.

See the tests

We publish the latest run of our answer tests, every question and answer included, on the quality page.

See the published testsFree during launch; you pay only third-party costs, at cost.