CustomerReplies

Hand-off

An AI agent that knows when to get a person

It hands over when the customer asks, after unanswered questions, on keywords you choose, or when someone sounds upset, and respects your office hours.

One inbox for every channel

Website, WhatsApp, Telegram, Instagram, Messenger, Slack and email chats arrive in one place. Take over, reply, hand back to the AI or close.

Alerts where your team is

Telegram alerts you can reply to, email alerts, and push notifications on your phone from the installable inbox.

Response targets

Set a first-reply target; waiting chats show a countdown and an Overdue filter. Routing rules and round-robin assignment decide who gets each chat.

Questions

Does the AI keep talking after a person joins?

No. While a person handles the chat, the AI stays quiet and forwards new messages to the team.

Start freeFree during launch; you pay only third-party costs, at cost.